Warranty Conditions
REPAIR SERVICE
Nikon photographic equipment and accessories are assembled within strict tolerances and manufactured under rigid quality control supervision in order to provide photographers with unsurpassed performance. If Nikon owners need to have their equipment serviced, this information will guide you in returning your equipment.
REPAIR CLASSIFICATIONS
Limited Warranty Repair Service
1. Nikon photographic products which are distributed by Nikon (Malaysia) Sdn Bhd include a Nikon Malaysia warranty and are warranted by Nikon Malaysia to be free from defects in materials and workmanship for a period of one year (3 years for F5 and F6) from the date of purchase, subject to the limitations and exclusions contained in the Nikon Malaysia warranty cards. See the Limited Warranty Information.
2. Nikon Equipment repaired by the Service Center in Nikon Malaysia carries a 180 day limited repair warranty (from the original date of repair) against defects in materials or workmanship, provided the problem is directly related to the repair service for the original defect.
3. Nikon Malaysia makes no other warranties for its equipment or for its repair services and in no event shall Nikon Malaysia be liable for the payment of any consequential or incidental damages.
Out-of-Warranty Repair Service
Equipment that falls into the following categories will be considered out of warranty:
1. Nikon Malaysia Warranty period has expired.
2. Nikon Malaysia Paper warranty documents (Receipt of purchase and Nikon Malaysia warranty card) are not attached to the product sent in for repairs.
3. The warranty is null and void under the limitations and exclusions contained in the warranty cards including but not limited to:
a. Customer is not the original consumer purchaser of the equipment.
b. Defect is caused by misuse, abuse, negligence or accident.
c. Defect is caused by either impact, liquid, sand or ant damage.
d. Defect is caused by use of unauthorized replacement parts or repair work performed by unauthorized personnel.
Equipment Beyond Repair
Badly damaged equipment in which the defect has been caused by immersion (in fresh or salt water), sand, fire or hard impact may be possible to repair. However, in some cases the cost of the repair may exceed the original purchase price of a current model and repair is therefore, not economically feasible. If the equipment being sent in for service falls into this category, Nikon will advise that the equipment is beyond repair and that replacement equipment is recommended.
Non-Repairable Equipment
In general, Nikon products that have not been manufactured for approximately 7 or more years might fall into this classification. If no longer repairable, we will return the item un-repaired.
SENDING EQUIPMENT FOR REPAIR
If you begin to encounter problems with your Nikon equipment, you must ensure that you first check your battery placement. This simple procedure can save you the hassle of unnecessary inconvenience and most importantly precious time. Ensure that the battery and the voltage are compatible to your equipment and components properly installed. Also check the battery contacts, as dirt and grease may affect performance.
When the need for service is ascertained the equipment should be prepared for transit. If possible, remove any loaded film or memory card (Nikon will not be held responsible if the film or memory card data is damaged). Remove any serviceable items not requiring attention. This will reduce transportation costs and minimize turnaround time. Please note that we accept only Nikon products for repairs and service.
When sending Nikon equipment to Nikon Service Center:
· Be sure to attach your repair tag or repair memo with details explaining service required. Please attach any sample such as negatives, unaltered original digital images, etc., if available. NOTE: Nikon is not responsible for film left inside cameras and or negatives or memory cards sent with the product.
· In the case of in-warranty service, be sure to attach the appropriate documents to substantiate warranty status. Failing to provide valid warranty documents will result in appropriate repair charges.
· In order to avoid damage during transit, be sure to securely pack equipment with shock-absorbing materials.
· Be sure to insure the shipment, Nikon Malaysia is not responsible for any loss or damage during transit to Nikon.
· Equipment that is repaired or serviced under warranty is returned with normal transportation charges paid by Nikon.
Enclose a covering letter detailing all pertinent information regarding the faulty equipment and your requirements. If necessary, enclose samples of prints or slides that demonstrate the complaint. These will be returned with the equipment upon completion of repair. Please record down your equipment serial number and include all personal details relevant for future communication as stated below.
Customer Shipping Information
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Goods can be returned via any Nikon Authorized Dealers or directly to Nikon at the address below:
Nikon (Malaysia) Sdn Bhd
11th Floor, Block A,
Menara PKNS,
No. 17, Jalan Yong Shook Lin,
46050 Petaling Jaya,
Selangor Darul Ehsan.
If you chose to send your equipment directly to us we recommend that your product be shipped via a carrier that can provide confirmation of delivery and insurance services for your shipment. Record your shipment tracking number for further reference.
ON RECEIPT
We aim to book all equipment into our service department within twenty-four hours of receipt by our camera service section. A Service Order will be forwarded listing items received and allocating a Nikon reference number. This should be used for all communication regarding the service.
Estimates will be provided where requested, or when deemed to be appropriate. If requested but rejected, a refusal charge of RM20.00 will be incurred.
If proceeded, the equipment will be designated for repair. The period from here to invoicing could be up to two weeks, subject to spares availability and re-estimates. You will be informed if there is any unavoidable delay.
We will accept payment either in cash or credit card (AMEX, VISA or MASTERCARD accepted) during the collection, and will not return equipment to non-account holding customers until the invoice is paid in full. As for the outstation customers who send in the repair item directly to our Service Center, we will also accept cheques, postal order or direct debit into our bank account (for detail, please kindly contact our service personnel). For payments made by cheque, completed repairs will only be returned upon clearance of cheque.
TURNAROUND TIME
Turnaround time will vary throughout the year, but average service levels for standard photographic equipment are highlighted below: -
· You should expect to receive a service order for your equipment within 4 working days of delivery.
· If an estimate is not necessary, repairs should be completed and an invoice forwarded within a further 2 weeks.
· Repairs for which estimates are required or for which necessary spare parts are not in stock, this time scale will be extended.
It is our wish to maximize customer satisfaction and return customers' products in the shortest times possible and we therefore thank you for your patience.
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